How do I search for flights and hotel package?
The flight and hotels search can be selected whenever the flight search form is
shown. To start a search for flight and hotels select this function in the
search form, select your preferred airports and dates and click on the 'search'
button. A new page will then show a list of prices for available flights and hotels.
Please note: availability changes continually therefore prices cannot be
guaranteed at a later time.
Is my booking secure?
Yes! We offer 128-bit encryption during the booking process. Encryption is a
way of scrambling sensitive data or information so that it can be securely
transmitted across the Internet. 128-bit SSL is one of the most secure levels
of encryption available. You will know when you have entered the secure area of
our site when you see a padlock icon in the bottom right hand corner of your
browser window.
How do I know if my booking was successful?
If you were shown a confirmation page detailing a booking reference then everything was successful.
You will also be sent a confirmation email with your itinerary details. However to minimise the
effects of credit card fraud, we reserve the right to carry out random checks, when this happens
you will receive an ‘order acknowledgment’ email while we make some checks which can take up to
24 hours. If you are travelling within 24 hours please email confirm24@hotels.bmibaby.com with
the following information:
Confirmations can also be made through the call centre on 0871 2300675 or if outside the UK on +44 (0)1483 215844.
Please note that bmibaby is a ticketless airline. You will not receive any form of confirmation in the post.
bmi flights will be booked with an electronic ticket, which is stored in the airline's computer rather than printed on paper. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.
I've lost my email and/or booking reference. What do I do now?
You do not need the email itself to travel, only the booking reference number, which is also
displayed on the confirmation page. Booking references can be confirmed through the lastminute.com
call centre on 0871 2300675 or if outside the UK on +44 (0)1483 215844
What do I do if I have a general query regarding a booking for flight and hotel package?
All general queries should be channelled through the lastminute.com call centre on 0871 2300675 or if outside the UK on +44 (0)1483 215844.
Do I get charged for using a debit/credit card?
All bookings and changes made using a credit card are subject to a processing fee. Bookings made using a debit card are not subject to a processing fee.
Do I pay for infants to travel?
Infants under the age of 2 years (on the date of departure) may fly on bmibaby for
an administration fee (£20) per one way flight, and at a cost of 10% of the
adult fare on bmi providing they sit on the lap of a paying adult who has
responsibility for that infant. The baggage allowance for this responsible
adult will increase to 25kg. For children over 2 years, the price of flights
and the baggage allowance is the same as for adults.
I have already booked for travel but did not add an infant
at the time of booking. Can I add one now?
It is
possible to add the infant at a later stage of the booking with bmibaby but not
with bmi. All infants added to a reservation will be charged (£20) fee per one
way flight.
How can I pay for my flights?
All bookings and changes can be made using the following cards: Visa credit card, Mastercard, bmibaby Mastercard, Diners Club, American Express, *Switch/Maestro, *Solo, Visa debit card or Visa Electron. All bookings made using a credit card are subject to a processing fee per booking. Bookings made using a debit card are not subject to a processing fee. Amendments made to an existing booking may be subject to a processing fee. Cancellations may also be subject to a cancellation fees as specified in our product terms and conditions.
*Only accepted for UK departures.
When will I receive my tickets?
bmibaby
is a ticketless airline and bmi utilise electronic tickets, therefore all you
need to travel is your confirmation booking reference number which is given to
you automatically once you complete your payment and your photographic
identification. A travel confirmation will also be emailed to you with your
booking reference number.
What is the Airport check in fee?
Passengers who check in at the airport with bmibabyare subject to an airport
check in charge. These fees are non refundable.
How much is the airport check in fee?
If you have not paid for bags then you will be required to check-in on-line
otherwise you will be charged £10 per passenger at the time of check in.
Who can check in online?
If you are travelling with hand luggage only you can check in online at www.bmibaby.com for bmibaby flights and at www.flybmi.com for bmi fligths
Important information for ALL passengers travelling to and
from the UK on an international flight
Due to security measures from the UK Government, all airlines are required to
provide advance passenger information (API or APIS) for all passengers
travelling to and from the UK on an international flight. API requires
Passport/valid photo ID information to be captured prior to travel. Failure to
give APIS information will result in passengers not being permitted to travel.
To ensure the security measures are addressed in the most efficient and precise manner, each passenger must provide this information online prior to checking in online, arriving at the airport and at least 3 hours before the standard time of departure. It is the responsibility of the passenger to ensure that the information provided is correct. A step by step guide to the process can be viewed here. Please complete all steps to ensure your information is submitted correctly.
Please note if this information has not been provided in full prior to arriving at the airport, there will be a charge of £5 per passenger per sector for bmibaby to administer this at the airport. You will have to go to a check in desk to provide this information. APIS data cannot be taken at the departure gate. This charge is non-refundable.
The request for the advance passenger information is a direct requirement from the UK Government and we apologise for any inconvenience this may cause.
What documents do I need to check in online?
All passengers travelling on international services must present valid
documentation for travel including a passport and valid visa where required.
UK domestic & UK-Republic of Ireland photographic identification
All passengers aged 16 years or over must present valid photographic
identification for all UK domestic flights and for all flights between the UK
and Republic of Ireland.
Any person travelling into Eire who are neither a British nor Irish citizen,
must produce a valid travel document on arrival, notably a passport or
recognised National Identity card.
bmibaby accepts all forms of photographic identification, however passengers
must ensure that all personal identification is of a good standard. If
identification appears to be fraudulent, passengers may be refused for travel.
PLEASE NOTE: bmibaby reserves the right to refuse travel if the passport/ID
presented is not considered in a suitable condition or shows signs of being
tampered with.
Which passengers do not qualify for online check in?
The following passengers do not qualify for online check in:
If I'm checking in online, do I have to pay a check in fee?
If you are checking in online for a bmibaby flight and have hand luggage only
you will not have to pay an airport check in fee. If you decide to check in at
the airport you will be charged £10 per passenger.
If I have selected to check in on line for a bmibaby flight
but then forget to do so will I be charged?
Unfortunately if you have selected to check in online and then forget to do so
or arrive at the airport to check in you will be charged an airport check in
fee of £10 per passenger.
What happens if I check in online but forget my online
boarding card?
If you check in online for a bmibaby flight and do not present your online
boarding card you will be charged a £10 airport check in fee.
Can I check in online if I have bags to check in?
No, online check-in is only available for passengers travelling with hand
baggage only. All passengers travelling with bags need to check in at the
airport and will be subject to an airport check in fee.
If I have an infant can I check in online?
If you are travelling with an infant you are not able to check in online.
If we are a group booking of 10 or more passengers, do we need to pay the airport
check in charge?
For bookings of 10 or more passengers made under one booking reference you will
not be charged the airport check in fee when you check in at the airport if you
are travelling with hand baggage only.
When do I need to check-in for my flight?
bmibaby and bmi check-in at the airport opens two hours prior to the scheduled
departure time.
* Check-in on international flights to and from and over mainland europe will close promptly 40 minutes before the scheduled departure time.
For flights within the UK, Republic of Ireland and Jersey check-in will
continue to close promptly 30 minutes before the scheduled departure time.
Passengers whose flight departs at 00:00 or after will be required to check-in
2 hours prior to departure for example for a flight departing at 00:10 on 28th
August passengers will be required to check-in on the 27th August.
The boarding gate closes fifteen minutes before the scheduled departure time.
For security reasons, passengers who do not present themselves at the boarding
gate before this deadline will have their baggage offloaded, will not be
allowed to travel and are not entitled to compensation.
How do I use the online check-in facility?
The online check-in facility is quick and easy to use, simply follow these
steps:
Can I change my booking if I have checked in online?
Passengers can not change any details about their flight once they have checked in online.
Do I still need to check in on-time if my flight has suffered a delay?
In the event that your flight has suffered a delay passengers are required to
check in at the normal time. We will always endeavour to minimise any disruption and operate to our schedule.
My flight departs at 00:10, what time do I need to check-in?
Passengers whose flight departs at 00:00 or after will be required to check-in
2 hours prior to departure for example for a flight departing at 00:10 on 28th
August passengers will be required to check-in on the 27th August.
What do I need to do if I am using the on-line check in facility and have requested assistance?
Passengers who are using the on-line check in facility that need assistance,
are required to present themselves to the service provider upon arrival at the
airport. Bmi are unable to offer the on-line check in facilities if you have
requested special assistance.
What are the baggage rules for bmibaby flights?
A Baggage Fee is charged for the carriage of each item of Checked Baggage. Baby
buggies, wheelchairs, scooters and walking frames are carried free of charge.
The baggage fee is variable dependent on the length of the flight and may be
prepaid at the current discounted internet rate of £8.99/£11.24 or
£10.99/£13.74 per item of baggage/per one way flight when making your
reservation online. If you wish to add baggage to your booking at a later date
you can do this via the 'manage your bookings' section of the website, the call
centre or when you arrive at the airport. Please note a £15.00/£18.75 charge
per item will apply per one way flight for any bags added by the call centre or
at the airport. Each passenger can take a maximum of 5 bags per one way
flight that must not exceed a combined weight of 18kgs. Passengers
travelling together on the same booking reservation, who have individually
purchased bags, can pool
their baggage weight allowance up to the equivalent of 18kgs
per passenger. Once this limit is reached then standard overweight
charges as detailed below will apply. Please note passengers travelling on the
same booking reservation must all check-in at the same time in order to pool
the baggage allowance.
What are the baggage rules for bmi flights?
Each passenger is allowed to carry an unlimited number of Checked Baggage items
totalling 20KG.
Infants under the age of 2 years (on the date of departure of each flight) are entitled to a 5kg baggage allowance on bmibaby and 10KG on bmi, this will be added to the adult responsible for the infant. For children over 2 years, the price of flights and the baggage allowance is the same as for adults. Please note a pram/buggy will be carried free of charge.
For bmibaby flights, all baggage in excess of the checked baggage allowance at 18kg will be charged at the excess baggage rate applicable as at the date of your flight. The current rate is £10.00/€14.50 per kilo on UK, Eire and international flights. Please note, the maximum weight of any one item of baggage is 32kg.
For bmi flights, all baggage in excess of the checked baggage allowance at 20kg will be charged at the excess baggage rate applicable as at the date of your flight. The current rate is £8.00/€11.00 per kilo on UK & Eire and £10.00/€13.00 on international flights . Please note, the maximum weight of any one item of baggage is 32kg.
Outsize items requiring additional handling include canoes, surfboards, golf clubs, skis, bicycles, musical instruments and all other bulky equipment, will be charged at £17.99/£22.00 per sector per item when booked online with bmibaby and £15/£20.00 with bmi, and will only be carried subject to space availability on the aircraft. Bicycles will only be accepted if suitably packaged. All outsize items will officially travel stand-by. bmibaby will not be responsible for repatriation if there is a delay. Any item not listed above is subject to the standard excess baggage rate.
What's my hand luggage allowance?
Each passenger (except infants) is permitted one standard piece of hand
luggage, with maximum dimensions 55x40x20cm and a maximum weight of 10kg.
Government restrictions apply, please see below for details.
What can I take as hand baggage
You are only allowed to take small quantities of liquids in your cabin luggage
or on your person. These liquids must be in individual containers with a
maximum capacity of 100 millilitres each. You must pack these containers in one
transparent, re-sealable plastic bag of not more than one litre capacity.
At the airport you must:
Liquids include:
You can still:
What items are prohibited on bmibaby flights?
Under no circumstances will bmibaby carry firearms either on board or as checked baggage.
In addition to
the list of dangerous items listed below that are prohibited for carriage in
baggage, the following items are also prohibited from being carried onboard in
cabin baggage: Toy or replica guns (plastic or metal), catapults, household
cutlery, knives with blades of any length, paper knives, razor blades,
tradesmens tools, darts, scissors, tweezers, hypodermic syringes (unless a
genuine medical need can be proven), knitting needles, sporting bats, billiard,
snooker or pool cues. bmibaby does not permit ski boots to be carried onboard
or as hand baggage, however ski boots are accepted as checked in baggage see sporting equipment for more information.
What happens if my bags are delayed or lost?
In the unlikely event that your baggage is lost, damaged or stolen whilst in the care
of bmibaby, bmi or one of our ground handling agents, this should be
immediately reported to the ground handling staff at the arrival airport.
bmibaby makes every effort to locate lost bags using a world-wide computer network designed exclusively for this purpose. Most delayed bags are located and returned within 48 hours. To track the progress on the location or delivery of baggage please call 0905 8 28 28 28 and choose option four.
Do you accept animals for travel?
bmibaby and bmi do not accept the carriage of animals with the exception of guide dogs.
What travel documents do I need to take with me?
Acceptable forms of ID on International flights
All passengers travelling on international services must present valid
documentation for travel including a passport and valid visa where required.
UK domestic & UK-Republic of Ireland photographic identification
All passengers aged 16 years or over must present valid
photographic identification for all UK domestic flights and for all flights
between the UK and Republic of Ireland.
Any person travelling into Eire who are neither a British nor Irish citizen, must produce a valid travel document on arrival, notably a passport or recognised National Identity card.
Children of 14-15 years of age are permitted to travel alone, but will also require photographic identification to be accepted for travel. Children aged 13 or below do not require photographic identification.
bmibaby accepts all forms of photographic identification, however passengers must ensure that all personal identification is of a good standard. If identification appears to be fraudulent, passengers may be refused for travel.
PLEASE NOTE: bmibaby reserves the right to refuse travel if the passport/ID presented is not considered in a suitable condition or shows signs of being tampered with.
How can I make changes to an existing bmibaby booking?
bmibaby passengers now have 3 options by which they can change their booking
I want to transfer onto another flight. Will I be charged and what do I need to do?
bmibaby passengers now have the ability to make changes to bookings online.
Simply click the "your bookings" link on the top navigation and
follow the step by step process. The cost to change a booking is £25.00
(£31.25) per sector, plus any difference in the total cost of the flight
applicable at the time the change is made. If the available fare is lower on
the new flight, no refund will be made. Bmi do not allow flight transfers.
Alternatively, changes can be made to flights by contacting the call centre on
0905 8 28 28 28, the cost to change a booking via the call centre is £50 per
passenger, per sector plus any difference in the total cost of the flight
applicable at the time the change is made. If the available fare is lower on
the new flight, no refund will be made. There is an additional £7.50 (£9.50)
per sector charge for this service via the call centre. Please make sure you
have your six digit booking reference and original method of payment to hand
for confirmation. Name changes to flights can be made for a charge of £100 (£125)
per passenger, per booking and must be made via the call centre (0905 8 28 28
28).
How can I make changes to an existing bmi booking?
bmi passengers can change their booking on UK
Domestic and Western Europe bmi operated routes where a change fee
applies. You may change the date and time of your flight before departure
for £30/£45 per person, per sector, per change. On
applicable shorthaul routes you can make changes to your booking online
via www.flybmi.com.
Changes are subject to availability of same class or plus payment of any
upgrade fare. Unfortunately once purchased, tickets are for use by the person
named on the ticket only and may not be changed.
Can I cancel my booking?
If you wish to cancel both the flight AND hotel portions of your package or just the hotel portion, then you must call us on 0871 2300675 or if outside the UK on +44 (0)1483 215844.
bmibaby regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds. We do not offer refunds or credits in the event of a family bereavement. In the event of a bereavement of a passenger, bmibaby will offer a travel credit or a refund (minus a £25.00 / €31.25 administration fee) for the deceased passenger. Any other passengers on that booking may claim a travel credit should they wish to no longer travel. In all cases a death certificate will be required to support the refund request. All claims will be assessed entirely at the discretion of bmibaby. This credit will be to the value of the original fare paid less an administration fee per passenger per sector and can be used against any future flights on bmibaby within the following six months. bmibaby strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.
Does the name on my booking have to match the name on my photo ID/passport?
Yes, the name on your booking will need to match your photo ID or passport in
order for you to be accepted for travel with bmibaby. If your details do not
match please contact our reservations line immediately on 0905 8 28 28 28.
Can I change the name of a passenger?
Name changes to flights can be made via the call centre only and are subject to
an administration fee of £100 (£125) per passenger, per booking. Changes need
to be made via the call centre a minimum two (2) hours prior to departure and
during bmibaby reservations opening hours (seven days a week, 8am to 9pm).
Please note name changes cannot be made after an outbound flight has departed,
for the return leg of your journey.
How will bmibaby notify me of any changes to my flights?
If you provided an email address with your booking it will be used for all
future communication with you, including any flight changes and additional
information regarding your flight and hotel package. It is therefore your responsibility to
ensure that you check your email on a regular basis
Should your email address change, you should notify us on 0871 2300675 or if outside the UK on +44 (0)1483 215844.
I am unable to take my flight, how can I claim the tax back?
The only taxes we have a legal liability to refund are APD taxes. This equates
to £10.00 per passenger for each UK departure point. Please note, bmibaby
implement an administration fee of £20 per passenger.
My booking is in my maiden name and my passport is in my married name, how can I
make a change?
You can change your maiden name to your married name once our reservations team
have received a copy of your marriage certificate. Please contact our
reservations line on 0905 8 28 28 28 and they will assist with this change.
Please note, bmibaby implement an administration fee of £100 per passenger.
Since I made my booking, I have changed my name by Deed Poll, can I still travel?
If you have changed your name by Deed Poll we can change your name once our
reservations team have received a signed copy of your Deed Poll document.
Please contact our reservations line on 0905 8 28 28 28 and they will assist
with this change. Please note, bmibaby implements an administration fee of £100
per passenger.
Can I book a flight for someone else if I'm not a passenger?
Yes, but we may require additional information from the cardholder to ensure that the
transaction is authorised. Please check our terms & conditions for more
information.
Which terminal am I flying from?
Please check your confirmation email for full details.
Which airline am I flying with?
Please check your confirmation email for full details.
Can I receive a refund of taxes on my non-refundable ticket?
Yes, but all refunds are subject to an administration fee of £45 per person. For this reason we recommend you take out adequate travel insurance prior to booking.